Privacy policy

Nattachai Trakooldusitporn (trading as TickD) ("TickD", "we") cares about your personal data. This policy explains what we collect, why, how long we keep it, who else sees it, and your rights.

1. Data controller

Nattachai Trakooldusitporn (trading as TickD) provides pre-handover inspections, quote checks, room layout and 3D design services, free design ideas from one photo, and digital documents. Contact: tickd@natchai.com · LINE @tickd · Phone 089-668-7707

2. Data we collect

When you order a service or ask for a free idea (request form)

• Contact details: your name, email and phone number (both required, so we can reply, issue documents and count free uses correctly), and a LINE ID, WhatsApp or other channel if you add one. We also note the country and city you will buy in, and the language you used.
• Your brief: package chosen, room type and size, doors and windows, budget and currency, style, items to keep, shops, your message, the date you need it by, and a layout code from our free planner if you attach one.
• Room photos: up to 5 photos per request (1 photo for the free idea), and up to 12 per job including any you add later. Every photo is re-saved by our server as a new image, so GPS position and other hidden metadata are removed before storage.
• Consent: the consent box you tick, and the optional box allowing us to use the result as a case study.
• How you reached us and a device code: the page and button you came from (for example an ad or a tool), and a device code made from your network address and browser, with no date. We use this code only to count free uses per person, and to notice when the same person sends requests under different contact details. Requests sent with the same email, phone number or LINE ID are grouped under one customer record.
• Your job page: messages and photos you send through your private job link, and, for the 360° review round, the time you first opened it and your one comment per round (like it, or ask for changes).
• Coffee and free-use unlocks: when you buy TickD a coffee to unlock more free ideas, we record the amount and your job code against your customer record.

Other services and pages

• Inspection and report customers: project name, unit or house number, size, handover date, floor plan, quotes, inspection reports and 3D images, and the files you download with your code
• Newsletter sign-up: email, nickname (optional), sign-up type, and the time and IP address of your consent, used only to send checklists and updates after you confirm by email; unsubscribe from the link in every email
• Payment details: transfer slips and receipt details (only what appears on the slip; card and bank credentials stay with your bank or PayPal)
• Comments on free tools and in the gallery: your message, rating or stars, and a name only if you add one, plus a link to the page you used (for the layout planner, this link holds the plan you drew)
• Saved tools and services (favourites): the list lives in your own browser. When you tap the heart on a tool, we also record, anonymously, that a random code made by your browser saved or removed it, only to count which tools are popular.
• Size statistics: when you tap "Send to TickD" in a free tool, we keep the room or kiosk size numbers anonymously (no name, phone or IP address) to see which sizes are common.
• Customer page use: number and time of report views, and a temporary IP address to block code guessing. The system deletes this IP record within 15 minutes.

We collect data you give us directly by email, LINE, phone or the website.

3. Purposes and legal basis

4. How long we keep data

• Customer page and report files: open for the number of days shown on the page (usually 30 days after delivery; 14 days for the free one-photo idea). Once a page has been closed for 30 days or more, we delete its files from the server in our next clean-up round, so please download a copy while the page is open.
• Request-form photos and design files: after a job is delivered, closed or cancelled, we keep the files on the server for at least 90 days, then move the month's files into an offline archive kept by the owner and delete them from the server. The job record itself (your brief, messages and documents) stays with your contact history.
• Contact details and job history: 2 years from your latest job, for re-checks, free-use counts and follow-up questions
• Payment records, receipts and coffee records: as required by accounting and tax law
• Comments on free tools and in the gallery: 2 years from the date you send them
• Visitor statistics (section 8): 400 days
• IP address for code-guessing and spam protection: 15 minutes

You can ask us to delete data earlier, as described in section 7.

5. Disclosure

We use your data within TickD. We share it only where needed to provide the service:

• Hosting and email: the website, its database and your files sit with a web hosting provider in Thailand, in a folder closed to public access. Emails to you go through that host's mail system.
• Our own notifications: when a request comes in, a short email with your name, email, phone (free idea) and message is sent to our TickD mailboxes and to a backup mailbox on Gmail (Google), so we can reply on time. If we turn on Telegram or Discord alerts, they carry only the job code, package and number of photos, never your name or contact details.
• AI drafting: for the free one-photo idea, your room photo, your message and the country you chose are sent to Anthropic (Claude) in the United States to draft ideas. Your name and contact details are not sent, and our designer reviews every draft before anything reaches you. See section 9.
• Chat and payment providers: LINE (chat), PromptPay or your bank for transfers, and PayPal for customers abroad. They handle your payment under their own policies; we see only the slip or payment notice.
• Developer, juristic person or contractor: only when you ask us to send a report or coordinate for you
• Government authorities: when the law requires

We use your data for our services only. We never sell or give it to others for marketing.

Published work samples: rooms, layouts or photos from a customer's job appear on our website or social media only after that customer's separate consent. Published images never show real people, and names, unit numbers and addresses are removed. Where a photo or design comes from someone else, we credit the source.

6. Security

• Your job page opens with a private 24-character link, and each report page with a random 8-character code for that job. The system pauses entry after repeated wrong tries.
• Customer files sit in a closed area of the server and pass a check every time they are served. The website uses an encrypted connection (https).
• Uploaded photos are checked to be real images and re-saved by the server, which removes hidden data and location.
• Request forms use a signed time-limited ticket and a rate limit per device to keep automated submissions out.
• Job pages, customer pages and the request form ask search engines to skip them.
• Please keep your link and code private, and share them only with people you choose. If one leaks, tell us and we will issue a new one.

7. Your rights

You may ask to access and copy your data · correct it · delete or anonymise it · restrict its use · object to its use · receive or transfer it · withdraw consent (withdrawal applies from then on, and also covers the optional case-study consent).

You may also ask us to prepare your free idea by hand, without the AI drafting step. Tell us in your message on the form or by email before we start.

Send requests to tickd@natchai.com or LINE @tickd. We reply within 30 days and may ask you to confirm your identity for your protection.

If you believe we use your data unlawfully, you may complain to the Office of the Personal Data Protection Committee (PDPC), Thailand.

8. Cookies, browser storage and statistics

The website sets no advertising cookies and uses no Google Analytics or Facebook pixel. It uses only these first-party cookies:

• tickd_lang: your language choice (1 year)
• tkv: a random, signed code that lets you rate, like or comment on gallery works once per work (1 year). It holds no name or IP address.
• tickd_vk: a random code so each device can vote once on tool ideas (1 year)
• tickd_src: if you reach the request form from an ad or help button, this remembers which button you came from (14 days), so we know which channel works. It holds no personal data.
• tickd_admin and tickd_staff: the administrator's sign-in session and staff marker, set only on the owner's devices and used to leave them out of statistics

Your browser itself remembers your favourites, your document view (phone or desktop) and plans you draw in the free tools. Fonts load from Google Fonts and the PDF viewer from cdnjs. These providers see your IP address, as with any file download.

Internal statistics: we count page views, taps on contact buttons (LINE, phone, email) and use of the free tools. For each view we keep the page name, the referring site or campaign tag, device class (phone or desktop), language, and a visitor code that changes daily, built from your network address, browser and the date. We keep that code only, never your IP address. Tool events carry a random code per browser tab. Customer and job pages are counted without their codes. Totals help us plan the website and marketing; data is deleted after 400 days.

9. AI drafting and customers outside Thailand

• What the AI sees: for the free one-photo idea, and only while the owner has this feature switched on, your room photo, your message (with any LINE ID removed) and your country are sent to Anthropic's Claude API, hosted in the United States, to draft 3 ideas. Our designer checks, edits and matches products before you receive anything. You can ask for a hand-made draft instead (section 7).
• Customers in Singapore, Malaysia and elsewhere: TickD acts as data controller under Thailand's PDPA. Your data is stored in Thailand. The transfers abroad are the AI drafting above, our backup notification mailbox on Gmail, and PayPal if you pay in US dollars. Each of these providers applies its own safeguards and privacy policy.
• Thai version applies: this English text is a translation for your convenience. If the two differ, the Thai version applies.

10. Contact and updates

Personal data questions: tickd@natchai.com · LINE @tickd

We may update this policy from time to time. The latest effective date appears at the top of this page.

This English version is a translation. If the two versions differ, the Thai version applies.