Terms of service

By confirming a booking or paying, you accept these terms and our privacy policy.

1. Scope of work

• TickD checks architectural and finishing work and in-unit systems, such as doors, windows, walls, ceilings, floors, sanitary ware, sockets, switches, the consumer unit, water supply and drainage, and air-conditioning operation. Checks draw on 20+ years of design and site supervision experience.
• System checks use operation tests and handheld testers. Structural assessment, work that needs opening walls or ceilings, and certification of building systems sit outside the standard price. Related items found during the check are noted in the report, and further checks can be quoted separately.
• Checks use visual inspection, operation tests and hand tools. They cover visible and accessible parts on the inspection day.
• The report is a professional opinion as of the inspection day. Repairs are the responsibility of the developer or contractor.
• Online advice and quote checks rely on the photos and documents you send. More complete information gives more detailed notes.

2. Prices and payment

• Website prices are starting prices. The price rises with unit size and scope. Every job is confirmed with a written quote, sent as a link by email or LINE, before booking. A quote is valid for 14 days.
• On-site inspections and bundles: a 50% deposit confirms your date, and the balance is paid on inspection day, before the report is released.
• 3D layouts: a 50% deposit to start, and the balance before the final files.
• Online advice and quote checks: payment in full before the work starts. Listing photos: 50% deposit to book, balance before the photo files. Custom and multi-service jobs: as in your quote.
• Pay by PromptPay or bank transfer as shown in your quote, then send the slip by email or LINE. Customers abroad can pay in US dollars by PayPal.
• A receipt is issued for every payment. Open it or save it as PDF from your quote link.
• Prices are net prices from an individual service provider. Company customers withhold tax at the legal rate and send TickD the withholding tax certificate.
• Report files open for download once the full amount is received.
• Work apps: a 50% deposit to start, and the balance before handover. The use and care period follows the package, counted from handover (Tool Tune 6 months · Custom Sheet 3 months of care after handover · Custom App 12 months). At the end of the period, you may renew with data reviewed to stay current, at the rate published on the renewal date.
• Service rates, launch prices and renewal fees shown on the website are as of publication and may be reviewed from time to time in line with costs, market conditions and scope. Prices confirmed in a quote remain fixed for the life of that quote and for any service period already paid.

3. Booking, rescheduling and cancellation

• Free rescheduling once with at least 24 hours notice
• Cancel 48 hours or more before the inspection for a full refund · Cancel within 48 hours for a 50% refund
• If unit access is delayed (for example, keys are still with the developer), we help set a new date at the same price.
• If TickD needs to reschedule, you choose a new date or a full refund.

4. Customer page and code

• Reports are delivered on your private web page, using the link and 8-character code we send by email or LINE.
• The page stays open for the stated number of days (usually 30 days after delivery). Please download your files in that time. After it closes, you can ask by email or LINE to reopen it while the files are still stored.
• Please keep your code private. Anyone with the code can see all documents for that job. If it leaks, tell us and we will issue a new code.

5. Digital files and checklists

• A digital file counts as delivered once it can be opened or downloaded. If a file is hard to open, tell us and we will send it again.
• Free checklists and TickD files are for you and your family. Please ask us first before selling or republishing them.

6. Use of photos and reports

• Reports and photos are yours to use with the developer, contractors and warranty claims.
• TickD uses photos as work samples only with your consent, and always removes names, unit numbers and identifying details.

7. Liability

TickD inspects with care according to professional standards. TickD's total liability for one job is capped at the fee for that job.

9. Free offers

Free first room (Look or Plan package)

• One free job per person, for rooms or small shops up to 35 sq.m., until 31 Dec 2026.
• We check by email, phone or LINE; the same person with a different contact still counts once.
• Free places are limited to 75 jobs per package; when they run out, the launch price applies and we tell you before starting.

Free idea from one photo

• Free 3 times per person. We reply within 24 hours of receiving your photo and message.
• Email and phone are required so we can reply and issue your documents.
• After 3 uses, you get 3 more by buying TickD a coffee (99 THB) or ordering any package once.
• Once you have used all 3 free photo ideas, the free first room above no longer applies to you; the launch price applies instead.

Notes: free work covers the scope shown on the package page. Images are concepts; sizes from photos and prices are estimates on the check date. Plumbing, drain or wiring changes in an idea are shown with their cost and must be checked on site (condos: with building management). We may refuse or stop free use that looks like misuse (many accounts, resale). Coffee is a thank-you gift, not a fee, and is non-refundable.

8. Governing law and contact

These terms are governed by Thai law · Questions or issues: tickd@natchai.com · LINE @tickd · Phone 089-668-7707

This English version is a translation. If the two versions differ, the Thai version applies.